Monday, April 23, 2012

First Rule of Sales.....

I'm not a salesperson by any means. I couldn't sell snow to a snowman. But I do know that the first rule of sales is "Know Your Customer."

I attended "Camp Widow" this past weekend, which, by the way, was a really awesome experience (but that's another blog post). I flew into Myrtle Beach on a sinfully early flight on Friday morning, so I was in the lobby by 8:30 in the morning. I got a cup of coffee, then approached a woman sitting at a desk in the lobby, thinking she was the concierge, and asked her where I would find the registration table for Camp Widow.

She answered me that she was not the concierge, but the representative who sold the time-shares for the Marriott. She pointed to the gentleman at the other desk, indicating that he was the concierge.

I thanked her and attemped to walk away when she stopped me and asked me if I would like a free travel mug and a coupon for a free cup of coffee from Starbucks. I said, "Sure." Never hurts to have an extra travel mug, especially since they are easily lost. She gave me the mug and the coupon, and I attempted to walk away again, and she asked me if I would like to fill out a form to enter a drawing for a free vacation to Aruba. I asked her "For how many people?" I wouldn't want to win a vacation for two since I would have to choose which of my kids to take, which is simply unrealistic. Besides, I didn't really want my name on a mailing list for the solicitation of time-shares.

She said, "It's a trip for two."

"No, thank you," I answered.

"Are you sure? Is your spouse here with you?"

I looked at her incredulously. Hadn't I just asked her, not less than sixty seconds ago, where the registration table for Camp Widow was? I reminded her, "No, he's not. I'm here for Camp Widow." Emphasis on widow.

Her answer? "Oh, yes, you did say that." That's it. No "sorry", no "my condolences", nothing.

Luckily, I was in a good mood and I didn't reach out and slap her upside the back of her head, even though I would have liked to. But I know other widows that would have.


It made a great story at Camp Widow, though!

1 comment:

  1. OMG...I had no idea that happened to you! Moron indeed!